Terms of Service

1. Who we are and acceptance

GetNette Solutions Inc. operates GetNette from 196 Francfort Cres, Moncton, NB, E1G 5W6, Canada. References to “GetNette,” “we,” “us,” or “our” mean that company.

You must have reached the age of majority where you live and be legally able to enter a contract. In New Brunswick, the age of majority is 19. By selecting “Confirm booking,” or by asking an operator to record your acceptance during an assisted booking, you agree to the version of these Terms shown to you. We record the version, language, method, and time of acceptance with the booking.

2. Early Access

GetNette is in Early Access. Estimates use our current service rates and include HST, but online booking and payment workflows are still being finalized with our payment partner. We will identify test activity where applicable. A service appointment exists only when GetNette issues a booking confirmation; an estimate alone does not reserve a time or create a charge.

Early Access features may change, pause, or be unavailable while we test them. We will not charge a real payment method for activity identified as a test transaction.

3. Cleaning services

GetNette arranges and provides residential cleaning services through assigned cleaning professionals in the service area shown during booking. The selected service, included tasks, add-ons, date, arrival preference, and service address appear in your booking summary.

Arrival times are scheduling targets, not guarantees. Weather, traffic, safety, staffing, or conditions at the property may require a reasonable adjustment. We will notify you of a material change as soon as practical.

4. Estimates, prices, promotions, and HST

Your estimate is calculated from the information you provide, including the service, home size, rooms, condition, frequency, and add-ons. The price details show the pre-tax amount, any promotion, HST, and the estimated total in Canadian dollars.

If the property or requested work differs materially from the information provided, we may propose a revised scope or price before doing the additional work. We will not increase the agreed charge without your approval. We may decline unsafe work or work outside the selected scope.

Promotion codes are subject to their displayed eligibility, duration, expiry, and usage limits. A promotion is revalidated when the booking is confirmed and may apply only to a stated number of visits. HST is charged at the rate applicable to the service address.

5. Bookings and recurring plans

You are responsible for reviewing the service, price, address, date, time, frequency, and payment method before confirming. A booking remains subject to availability until confirmation.

A recurring plan schedules future visits at the selected frequency and bills each completed visit separately. It is not a prepaid membership. You may skip a visit, pause the plan, or cancel the plan. A promotion may expire while the underlying recurring price continues as shown when you booked.

6. Payments, authorization holds, and invoices

Payment details are entered in our payment partner’s hosted flow. GetNette does not receive or store your full card number or security code. We retain provider identifiers, a payment token, masked card details, transaction status, amounts, and invoice records.

We may place an authorization hold shortly before a scheduled visit, generally within the preceding 24 hours. This is not a completed charge. After checkout, you may approve or dispute the visit during the review period stated in your completion notice; if you take no action, the visit may be approved automatically when that period ends. We then capture no more than the authorized amount. Your issuer controls how quickly a voided hold disappears.

We provide an invoice for a captured payment. If you believe a charge is incorrect, contact support@getnette.ca promptly. Refunds, credits, or corrections are provided where required by law or when GetNette determines they are appropriate.

7. Cancellation, skipping, and rescheduling

During Early Access, you may cancel a visit before work begins, or pause or cancel a recurring plan, without a GetNette cancellation fee. If an authorization hold exists, we will request that it be voided. Contact support if you need help rescheduling; self-service rescheduling may not yet be available.

Once work has begun, a visit can no longer be cancelled through the normal cancellation flow. If we cannot provide the service, we may cancel or reschedule it and will not capture payment for work not performed.

We may introduce a cancellation policy after Early Access only by updating these Terms and clearly disclosing the policy before it applies to a new or changed booking.

8. Home access and your responsibilities

You must provide lawful, safe, and timely access to the service area and accurate instructions. You are also responsible for:

• securing cash, jewellery, sensitive documents, medication, weapons, and fragile or irreplaceable items;
• identifying delicate surfaces, damaged items, alarms, hazards, special product restrictions, and areas that must not be cleaned;
• keeping children and pets safely away from active work areas; and
• providing working utilities and a property free from conditions that create an unreasonable health or safety risk.

9. Unsafe or excluded work

We may refuse, stop, or modify work involving hazardous materials, infestation, biohazards, illegal activity, unsafe heights, active construction hazards, aggressive animals, weapons, abuse, or any condition our team reasonably considers unsafe. Standard residential cleaning does not include restoration, mould or asbestos remediation, pest treatment, heavy debris removal, or specialized trade work unless expressly agreed in writing.

10. 24-hour Clean Guarantee

If an area included in the confirmed scope was not cleaned to the agreed standard, notify support@getnette.ca within 24 hours after checkout and, where practical, provide photos. We will assess the report and, for an eligible service issue, arrange one complimentary re-clean of the affected area, normally within 48 hours.

The guarantee does not cover permanent stains or damage, ordinary wear, areas that were inaccessible or unsafe, tasks outside the confirmed scope, or conditions created after the visit. The guarantee is a re-clean remedy and does not limit rights or remedies that cannot be limited under applicable consumer law.

11. Damage and property concerns

Tell us about suspected damage as soon as reasonably possible, preferably within 24 hours, and preserve the item and relevant evidence while we investigate. A later report is not automatically barred where applicable law provides otherwise.

We are not responsible for pre-existing damage, ordinary wear, inherent defects, improperly installed or unsecured items, or damage that could not reasonably have been avoided after you failed to disclose a known risk. Nothing in these Terms excludes liability that cannot lawfully be excluded.

12. Accounts and communications

Keep account, home, access, and contact information accurate and protect access to your account. Tell us promptly if you suspect unauthorized use. We may send operational email, SMS, push, or in-app messages needed to provide the service, including booking, access, schedule, payment, invoice, and safety messages.

13. GetNette software and acceptable use

GetNette owns or licenses the software, design, content, trademarks, and service materials. We grant you a limited, personal, revocable right to use the service for lawful household purposes. You may not interfere with security, automate abusive requests, scrape non-public information, impersonate another person, reverse engineer where prohibited, or use the service unlawfully.

14. Availability, disclaimers, and liability

We use reasonable care in providing the service, but websites, apps, estimates, schedules, and third-party systems may occasionally be unavailable or contain errors. To the extent permitted by law, GetNette is not liable for indirect, incidental, special, or consequential loss that was not reasonably foreseeable from the service at issue.

Nothing in these Terms limits statutory warranties, consumer rights, or liability for fraud, wilful misconduct, gross negligence, personal injury, or any other liability that cannot legally be limited. Any responsibility for direct loss is assessed on the facts, the confirmed scope, applicable law, and any available insurance.

15. Privacy

Our Privacy Policy explains how we handle personal information. By confirming a booking, you acknowledge that policy; acknowledgement is not consent to uses that require separate consent.

16. Changes, suspension, and termination

We may update these Terms for future use of the service. The page shows the effective date and version. If a material change affects an active recurring plan, we will provide notice and request renewed acceptance when appropriate. The version accepted for a booking remains recorded with that booking.

We may suspend or close an account, refuse a booking, or end a plan for non-payment, fraud, abuse, repeated unsafe conditions, material breach, or where required by law. You remain responsible for completed services and valid charges incurred before termination.

17. Governing law and general terms

These Terms are governed by the laws of New Brunswick and the federal laws of Canada that apply there, without limiting mandatory consumer protections in your jurisdiction. Disputes may be brought before a court with lawful jurisdiction.

If one provision is unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. These Terms, the confirmed booking summary, and any promotion terms form the agreement for the service. Contact support@getnette.ca with questions.