Privacy Policy
Effective August 21, 2026 · Version 2026-08-21
GetNette Solutions Inc., doing business as GetNette, handles personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies. This Policy explains what we collect, why, where it may be processed, and how to contact us.
1. Scope and accountability
This Policy applies to the GetNette website, client applications, estimates, bookings, cleaning services, support, and related communications. GetNette Solutions Inc. is responsible for personal information under its control. Our Privacy Officer can be reached at privacy@getnette.ca.
2. Personal information we collect
Depending on how you use GetNette, we may collect:
- identity and contact information, such as name, email, phone number, preferred language, and authentication identifiers;
- home and service information, including address, rooms, approximate size, pets, property condition, access instructions, service notes, and preferences;
- estimate, booking, schedule, promotion, visit, support, rating, dispute, and recurring-plan records;
- payment and transaction information, including payment-provider identifiers, a payment token, card brand, masked digits, expiry, authorization and capture status, amounts, and invoices - but not your full card number or security code; and
- technical information such as IP address, device and browser details, authentication/session data, app events, diagnostics, errors, and security logs.
3. How we obtain information
We receive information from you, from an identity provider you choose, from cleaners and operators who document service activity, and from providers involved in addresses, payments, communications, analytics, security, and mobile features. We may infer operational information such as service duration, eligibility, or the status of a booking from those records.
4. Third-party sign-in
If you choose to sign in through a third-party identity provider, such as Google or Apple where available, GetNette may receive an account identifier, verified email address, name, and basic profile information. We use this information only to authenticate you and create, update, or link your GetNette account. We do not use third-party sign-in to access services such as email, contacts, calendars, or cloud files, and we do not sell this information or use it for advertising.
5. Why we use it
We use personal information to:
- create and secure accounts, verify identity, and prevent misuse;
- calculate estimates, check service coverage and availability, schedule and perform cleaning, and communicate access or safety information;
- manage recurring plans, promotions, payment methods, authorization holds, charges, refunds, invoices, disputes, and support;
- send operational notices and, with the consent required by law, marketing communications;
- monitor reliability, investigate errors and security events, improve the service, and produce de-identified business analytics; and
- meet tax, accounting, insurance, fraud-prevention, safety, legal, and regulatory obligations.
6. Consent and choices
We obtain express or implied consent appropriate to the sensitivity of the information and the context, unless law authorizes collection, use, or disclosure without consent. Providing information needed for an estimate, booking, payment, or cleaning authorizes us to use it for that purpose.
You may withdraw consent for optional uses by contacting privacy@getnette.ca or using an available preference control. Withdrawal does not affect earlier lawful processing and may be limited by legal or contractual requirements. If information is necessary to provide a requested service, withdrawing it may prevent us from continuing that service.
7. When we disclose information
Assigned cleaners receive only the client, address, access, safety, and service details reasonably needed for the visit. Authorized operators receive information needed for support, scheduling, quality, billing, and safety.
We use service providers for Canadian cloud hosting and storage, address search, identity and sign-in, payment processing, communications, error monitoring, analytics, and mobile features where enabled. Providers may change as the service evolves; they may use information only to provide contracted services or as law permits. We maintain an internal provider register and assess access, location, safeguards, and contractual responsibilities.
We may also disclose information where required by law, to protect rights or safety, to investigate fraud, or in a proposed business transaction subject to appropriate safeguards. We do not sell or rent personal information.
8. Canada-first hosting and processing elsewhere
Our core application databases, identity systems, invoices, and backups are hosted in Canada. Our primary payment and communication service providers are Canadian-based, but they may use subprocessors that process limited personal information in other jurisdictions. If third-party sign-in or mobile features are enabled, those providers may also process limited information outside Canada. Information processed elsewhere may be subject to local law and lawfully accessible to courts, law-enforcement, regulatory, or national-security authorities.
GetNette remains accountable for personal information under its control and uses contractual, organizational, and technical safeguards appropriate to the information. Contact privacy@getnette.ca for information about relevant service-provider processing.
9. Payments
Card details are entered in our payment partner’s hosted interface. GetNette does not receive or store the full card number or card security code. We retain the provider account and token identifiers, masked card information, transaction identifiers, status, amounts, and invoice information needed to administer payments and records.
10. Cookies, local storage, and analytics
Our website and applications use essential session technologies and local storage for authentication, security, language, and preferences. We use first-party, self-hosted analytics to understand aggregate usage and self-hosted error monitoring to diagnose failures. We do not use third-party advertising cookies or sell browsing activity for targeted advertising.
Browser or device controls may block storage or analytics, but blocking essential session technologies can prevent sign-in or other features from working.
11. Retention and disposal
We retain information only as long as reasonably necessary for the purposes described in this Policy and for legal, tax, accounting, insurance, fraud-prevention, dispute, and security requirements. Retention varies by record: an active account and service history may be needed to provide recurring service, while invoices and supporting transaction records are kept for the period required by Canadian tax law.
When information is no longer required, we delete, anonymize, or securely destroy it. Residual copies may remain temporarily in protected backups until they expire. A deletion request does not require us to destroy records that law requires or permits us to retain.
12. Security and incidents
We use access controls, encryption in transit, restricted administrative access, monitoring, backups, data minimization, and organizational procedures appropriate to the sensitivity of the information. No system is completely secure. We assess suspected incidents and provide notice to regulators and affected individuals where required by law.
13. Access, correction, deletion, and complaints
You may ask to access personal information we hold about you, learn how it has been used or disclosed, and correct inaccurate or incomplete information. You may also request deletion where appropriate or withdraw consent for optional uses. These rights are subject to identity verification and exceptions under applicable law; portability is not represented as an automatic right under PIPEDA.
Send a written request to privacy@getnette.ca. We aim to respond within 30 days or will explain any lawful extension. If we cannot provide access or complete a request, we will explain why where the law permits. You may challenge our compliance with the Privacy Officer and, if unresolved, contact the Office of the Privacy Commissioner of Canada or another regulator with jurisdiction.
14. Communications
Operational messages about accounts, bookings, access, safety, visits, payments, and invoices are part of the service and may continue while needed to provide it. Marketing electronic messages are sent only with the consent or other authority required by Canada’s Anti-Spam Legislation (CASL), identify the sender, and include an unsubscribe mechanism where CASL requires one. Unsubscribing from marketing does not stop necessary operational messages.
15. Children
GetNette accounts and bookings are intended for people who have reached the age of majority where they live. In New Brunswick, the age of majority is 19. We do not knowingly create accounts for minors. Contact privacy@getnette.ca if you believe a minor provided personal information directly to us without appropriate authorization.
16. Changes and contact
We may update this Policy as our practices or legal obligations change. The effective date and version appear at the top. We will provide additional notice or request consent if a material change requires it.
Questions, requests, or complaints should be sent to our Privacy Officer at privacy@getnette.ca or mailed to GetNette Solutions Inc. at 196 Francfort Cres, Moncton, NB, E1G 5W6, Canada.